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Support Services: Driving IT and Business Efficiency by Hewlett-Packard Company
October 14, 2009 - (Free Research) In this paper Matt Healey, research manager of IDC's Software and Hardware Support Services program, shares his thoughts on the economy, its prospects for recovery, and how it relates to support services and driving IT and business efficiency.
A Standard Approach to Process Documentation by Lombardi Software
December 21, 2009 - (Free Research) Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.
Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America Inc
January 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers.
Why You Should Take a Holistic Approach to ITIL and Service Support by BMC Software, Inc.
June 2009 - (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation
September 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
Java SE for Business: Dependable Support for the Java you Depend on by Sun Microsystems, Inc.
September 2009 - (Free Research) Java for Business gives customers immediate access to critical fixes, a longer roadmap for support, and enterprise features that greatly reduce the cost of deployment. In this webcast, Alison Sokoloff, Sr. Product Manager at Sun Microsystems discusses Java SE for Business and shares the latest information on support and maintenance for Java.
Getting Ready for Microsoft Windows Server 2008 by Dell, Inc.
April 2008 - (Free Research) Read this article to learn about the many capabilities and benefits of Microsoft Windows Server 2008 and how Dell products can help simplify the migration to this new operating system.
IT Savings Made Simple: Rethink Your User Desktops by Citrix
October 2009 - (Free Research) Desktop virtualization—the replacement
of physical desktops with virtualized versions hosted and delivered from the
datacenter—not only allows you to equip your users more efficiently and
cost-effectively; it enables a broad range of strategies for reducing cost,
improving service and providing more agile support to the organization.
Mobilizing IT Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc.
January 2010 - (Free Research) To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.
Blackberry Enterprise Server for IBM Lotus Domino - Service Pack: 6 by BlackBerry
February 2009 - (Free Research) BlackBerry® Enterprise Server version 4.1 SP6 supports HTML and rich-content email messages for BlackBerry devices that are running BlackBerry® Device Software version 4.5 or later. IBM® Lotus® Domino® version 7.0.2 or later is required to support rich-content email messages on the BlackBerry Enterprise Server.
Next Generation Backup and Recovery by Sun Microsystems and Symantec
December 2009 - (Free Research) In this informative webinar you will learn how Symantec and Sun combine their technologies and expertise to deliver breakthrough backup and recovery solutions that reduce both cost and complexity while increasing IT's capability to protect critical business data and minimize business disruptions during recoveries.
Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.
June 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
Rethinking Virtualization Solutions with HP LeftHand P4000 SANs by Hewlett-Packard Company
October 2009 - (Free Research) HP LeftHand P4000 SAN Solutions provide optimized storage for your virtualized server environment, allowing your storage infrastructure to support virtual servers, including support for high-availability (HA) and disaster-recovery (DR) features in virtual environments.
Accelerating Virtualization Adoption - Lessons From the Physical World by Hewlett-Packard Company
February 2010 - (Free Research) Business services with virtualized components are more complex to discover, monitor, manage, automate and troubleshoot. This webcast explores a new management technology that can help your organization overcome the monitoring challenges of virtualized business services.
GFI MAX Remote Monitoring and Management Solution - Free 30 day Trial! by GFI Software Ltd.
November 2009 - (Free Research) Remote monitoring and management solution that helps IT support companies and MSPs boost revenue, cut costs and improve service. GFI MAX monitors servers, workstations, networks and devices 24/7 alerting via email/SMS and dashboard.
Top Ten Essentials for Privileged Account Management by FoxT
February 2010 - (Free Research) In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls.
Protecting and Recovering Virtual Server Environments by InMage Systems
January 2010 - (Free Research) Server virtualization technology is here to stay. When choosing a server virtualization application, it's important to understand the many facets various solutions have, and the limitations inherant in them. This paper explains the benefits of InMage's software-based solution.
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