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Dell's SMART Approach to Workload Automation by BMC Software, Inc April 17, 2009 - (Free Research) This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM November 30, 2009 - (Free Research) This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell by MarketTools, Inc. August 19, 2009 - (Free Research) This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the MarketTools CustomerSat enterprise feedback system to improve overall customer satisfaction by 210% and grow their business. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Saving At-Risk Customers and Revenue Through Survey Action Management by MarketTools, Inc. November 24, 2009 - (Free Research) Read this white paper to understand what Survey Action Management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Measuring and Improving Customer Satisfaction in the Insurance Industry by MarketTools, Inc. November 24, 2009 - (Free Research) Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

9 Critical Steps in Designing Enterprise-Wide Feedback Systems by MarketTools, Inc. November 24, 2009 - (Free Research) This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing Competitiveness and Reducing Costs in Today's Economy by Microsoft Corporation India Pvt Ltd November 24, 2009 - (Free Research) This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service by Microsoft April 21, 2008 - (Free Research) Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . . (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Embarcadero® DB Optimizer™ by Embarcadero Technologies, Inc. May 14, 2009 - (Free Research) Poor performing SQL code is costly in terms of dollars and customer satisfaction. Discovering performance bottlenecks once they're in production is costly. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns by Five9 September 10, 2009 - (Free Research) Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America Inc January 23, 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dealing with Chaos: 4 Steps to Manufacturing Success by Infor September 2008 - (Free Research) Manufacturers must be prepared to recognize impending change as early as possible, assess the potential impact, determine the optimum strategy for dealing with the change, and implement that strategy in the most effective way possible. In this white paper you'll learn 4 steps toward developing chaos-tolerant business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Email Security: Magic Quadrant for Email Security Boundaries, 2008 by Proofpoint, Inc. October 2009 - (Free Research) The email security market is maturing, but speed and breadth of spam detection, and management and reporting capabilities, continue to differentiate vendors. This paper will discuss what you need to know about spam filtering, outbound content filtering, and available email security solutions in various delivery models. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Financial Close: Optimizing Performance and Driving Financial Excellence by SAP America Inc June 2009 - (Free Research) The term "financial close" describes a corporation's ability to complete its accounting cycles and produce financial statements for internal management and external legal reporting. This paper identifies solutions to help organizations improve and sustain their close times and address the challenges associated with automating internal controls (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Network Transformation: Product and Service Leadership by SAP America Inc October 2009 - (Free Research) For manufacturers today, achieving strategic goals requires not only intimately understanding technology and markets but also overcoming higher hurdles that have been exacerbated by trends toward globalization and outsourcing. Read on to learn more about how your company can achieve product and service leadership. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidate Management Software and Reduce Cost by IBM July 2009 - (Free Research) This webcast explores a phased approach to consolidating application management solutions, aligning IT infrastructure with business needs and reducing costs. (WEBCAST) GO TO WEBCAST

Protecting Essential Information: Securing the Foundation of the Internet Business Platform by Websense, Inc. August 2009 - (Free Research) The requirements for Web security, email security, and data loss prevention have changed. Read on to learn where and why traditional approaches fail; how accuracy and context drive effective information-focused security; and what to do to protect essential information and say yes to business processes that take advantage of Web 2.0. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting by SAP America Inc April 2009 - (Free Research) Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Superior Hardware Platform for Server Virtualization - Improving Data Center Flexibility, Performance and TCO with the Intel® Xeon® Processor 5500 Series by Insight & Intel October 2009 - (Free Research) To gain full value of virtualization, you need servers that are built to handle the heavy and ever-changing demands of a virtualized and consolidated computing environment. To help you get maximum benefits from virtualization, Intel has built a better physical server platform with unique hardware-assist features to enhance the virtual data center. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Dynamic Infrastructure - Helping Build a Smarter Planet: Delivering Superior Business and IT Services with Agility and Speed by IBM February 2009 - (Free Research) IBM has developed a strategy for a dynamic infrastructure that will help organizations address higher service expectations, rising cost pressures and new risks and threats. (WHITE PAPER) GO TO WHITE PAPER

What's New in Windows Server 2008 R2? by Dell and Microsoft October 2009 - (Free Research) The new Windows Server® 2008 R2 operating system provides a productive and cost-effective server platform with low-cost virtualization, power-saving capabilities, and a superior experience for end users. Read this data sheet to learn more! (DATA SHEET) VIEW ABSTRACT | GO TO

Application Grid: Ideal Platform for IT Consolidation by Oracle Corporation April 2009 - (Free Research) Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer. With an application grid you get greater efficiency, exceptional agility, and superior quality of service. Download this free white paper now. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eBook: HP IT Service Management - Optimizing Service Lifecycle Delivery and Cost by HP October 2009 - (Free Research) Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it. (EBOOK) VIEW ABSTRACT | GO TO

Syncsort BEX Virtualization Features by Syncsort October 2009 - (Free Research) Fast backup. Instant recovery. Superior data protection for physical and virtual environments. BEX Delivers excellent value for the lowest total cost of ownership. Read this data sheet for the specifics and benefits of BEX 3.1. (DATA SHEET) VIEW ABSTRACT | GO TO

Dynamic Infrastructure in Action: Reducing Costs While Increasing Value by IBM October 2009 - (Free Research) Learn how IBM can help you deliver superior business and information technology services with agility and speed. Hear from IBM and our clients who are taking the next step to create their own dynamic infrastructures. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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