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IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
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IDC Report: IT Service Management Adoption Trends and Strategies by Hewlett-Packard Company
September 08, 2008 - (Free Research) Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.
Texas Petrochemicals Automatically Prints Work Order Attachments from Oracle eAM by STR Software
May 07, 2009 - (Free Research) As an STR Software customer since 2004, Texas Petrochemicals was excited about the opportunity to leverage its existing AventX investment and automate another manual process - the printing of work order database attachments from Oracle E-Business Suite. This case study has the details.
Getting Started With E-mail Archiving for Exchange by Sherpa Software
May 01, 2008 - (Free Research) This document discusses the reasons e-mail archiving is necessary, the benefits of archiving messages, the different options available for archiving, and how administrators can determine which option is best for a given company.
Changes to the PMBOK® Guide, 4th Edition, and What You Should Know by Global Knowledge
March 13, 2009 - (Free Research) In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published generally recognized good practices (according to PMI's 4th edition FAQs).
SharePoint Customization Best Practices by Global Knowledge
December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
ITIL Version 3 - What the Changes Could Mean to You by Global Knowledge
December 2008 - (Free Research) As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.
SharePoint: How It's Leveraged and How It Works by Global Knowledge
October 2008 - (Free Research) This white paper explains how users, managers, and network administrators view and utilize SharePoint. It also explains how SharePoint works for both SharePoint users and architects.
The Road to Enterprise Information Management (EIM): E-Discovery as a First Project by StoredIQ
June 2009 - (Free Research) Gartner recommends crafting an e-Discovery strategy through the use of a structured process and sound methodology. An EIM project is one of the many ways to uncover some of the information management challenges that confront your organization. For key findings, recommendations and what you need to know, access this complimentary Gartner report.
Applying Knowledge Management to Project Management by Global Knowledge
June 2009 - (Free Research) There is a growing, interdisciplinary field known as knowledge management that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will discuss what knowledge management is, why it is important, and how you can apply knowledge management to project management.
Legal Aid: How IT Can Be the Difference Between Litigating or Settling by StoredIQ
June 2009 - (Free Research) A new partnership is being forged between the legal and IT departments at many organizations. The focus is on electronically-stored information (ESI), with records management joining the discussion. When it comes to production of records for legal cases, IT is being transformed from a technical roadblock to a risk and cost-mitigation powerhouse!
Creating a Case for Accounts Payable Automation in SAP by Dolphin Corporation
June 2009 - (Free Research) As economic realities dictate companies tighten financial controls and automate business processes, Accounts Payable still remains a largely manual and disconnected business process. This whitepaper discusses best practices options and a solid approach to implementing solutions for automating and optimizing Accounts Payable in the SAP environment.
How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution
February 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs by BMC Software, Inc
June 2009 - (Free Research) Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, Strategies for Modernizing IT, Reducing Costs, and..
eBook: Best Practices for DB2 on z/OS Performance by BMC Software, Inc
April 2009 - (Free Research) This book contains general information about improving performance for DB2 on
z/OS and specific information about how BMC products help improve performance.
Unlock the Hidden IT Opportunities in Troubled Economic Times by BMC Software, Inc
June 2009 - (Free Research) IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes, and...
The Operational Responsiveness of Business by Progress Software
June 2009 - (Free Research) Operational responsiveness is the ability of business processes and systems to respond to changing conditions and customer interactions as they occur, enabling business leaders to capitalize on opportunities, drive greater efficiencies, and reduce risk. Read this white paper to learn more.
Seven Ways ITIL Can Help You in an Economic Downturn by BMC Software, Inc
June 2009 - (Free Research) IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...
Crossing the Chasm Between the Service Desk and Operations by BMC Software, Inc
June 2009 - (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
Magic Quadrant for Job Scheduling by BMC Software, Inc
May 2009 - (Free Research) Gartner has positioned BMC CONTROL-M in the Leaders Quadrant of their 2009 Magic Quadrant for Job Scheduling. The report assesses the ability to execute and completeness of vision of key vendors in the marketplace. Read a full copy today, courtesy of BMC Software.
Effective Risk Management in a Collaboration Driven Enterprise by AvePoint, Inc.
August 2008 - (Free Research) How will platform and content access interruptions affect productivity, revenue, and compliance-related exposure? This document will analyze common consequences of such interruptions and discuss why successful SharePoint deployments require effective management, vigorous protection, diligent compliance protocols, and continuous availability.
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