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Crossing the Chasm Between the Service Desk and Operations by BMC Software, Inc
June 15, 2009 - (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
Numara Software Webinar - Track It! by Numara Software
June 08, 2009 - (Free Research) Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs by BMC Software, Inc
June 15, 2009 - (Free Research) Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, Strategies for Modernizing IT, Reducing Costs, and..
IDC Report: IT Service Management Adoption Trends and Strategies by Hewlett-Packard Company
September 08, 2008 - (Free Research) Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.
3 Best Practices for Reducing Exchange Downtime by AppAssure Software
March 02, 2009 - (Free Research) Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange.
Globo.com customer story by SPSS Inc. Worldwide Headquarters
May 04, 2009 - (Free Research) This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.
Business Intelligence - Now More Than Ever by SAP BusinessObjects
December 19, 2008 - (Free Research) The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more.
Nucleus Research: Force.com Drives Faster Development by Salesforce.com
May 13, 2009 - (Free Research) Cloud computing is dramatically changing the cost and time equation for enterprise applications and custom application development. This report from Nucleus Research highlights the advantages of Force.com that allow ISVs, on average, 4.9 times faster application development than traditional .NET or JAVA environments.
Beagle Research Report: Bosley Self-service Case Study by TimeTrade Systems
May 26, 2009 - (Free Research) This Beagle research study shows how adding automated appointment scheduling that is easy to use for both customers and service providers is beneficial for most any business.
How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution
February 20, 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
A Guide To Building a Business Case for Self-Service Appointment Scheduling by TimeTrade Systems
June 2009 - (Free Research) Organizations are using specialized enterprise software designed exclusively for scheduling and managing thousands, even millions, of appointments per year. This document is designed for a project leader or business consultant tasked with developing the business case for customer self-service appointment scheduling using EAS software.
Using SOA for an Electronic Dispatch and Delivery System by Oracle Corporation
June 2009 - (Free Research) A large fuel logistics and delivery company with over 77 fixed based terminals, 2500 trucks, and 3500 truck drivers in 36 states was using a paper and phone based system to deliver over 2 million loads of petroleum per year. PSC was engaged to design the end-to-end solution to automate the company's complex business process.
Self-Service That Really Serves by Oracle Corporation
June 2009 - (Free Research) To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.
Building a Business Case for Self-Service by TimeTrade Systems
June 2009 - (Free Research) This Expert Podcast explores today's self-service technology market and provides tips for building a business case and using self-service technology effectively.
Xenos ePresentment™ for IBM® Content Manager OnDemand by Xenos Group Inc.
June 2009 - (Free Research) Xenos ePresentment™ for IBM® Content Manager OnDemand (CMOD) is an ultra high-performance, fully integrated solution designed to deliver customer-facing documents online for external customers and internal customer support representatives. Join Steve Jones, VP of Solutions Strategy, as he explores this high-performance solution.
Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis by SAP America Inc
June 2009 - (Free Research) There are many elements that impact a company's brand. Concentrating on a select few lets you control financial investment while maximizing the returned benefit. This SAP Executive Insight focuses on efforts that target a key set of brand-related opportunities and describes how companies can strengthen brand value even in a recession.
Leapfrog Services by CA
September 2008 - (Free Research) Centralized management approach has enabled Leapfrog to standardize its core processes and automate routine tasks to develop a scalable and repeatable model for IT support.
Cornercard Customer Case Study by SPSS Inc. Worldwide Headquarters
May 2009 - (Free Research) A successful credit card company must be able to accurately assess its credit risk at any given time. Having an up-to-date picture of which clients may default on payments is critical to this process, not only amongst new applicants, but existing customers too.
Information Drives Operational Excellence by Oracle Corporation
December 2008 - (Free Research) Oracle Advanced Customer Services provides several different service offerings to help companies strike the right balance between performance, value, and cost.
Defy the Times: Business Growth in a Weak Economy by SAP BusinessObjects
March 2009 - (Free Research) Listen to our Podcast to discover how you can become a faster, leaner, more agile business, by using business intelligence (BI) focused on 3 core strategies.
A Smarter Start: Preparing Data with SPSS Statistics Base by SPSS Inc. Worldwide Headquarters
February 2009 - (Free Research) Before you can analyze your data, you must prepare it for analysis. SPSS Statistics Base offers an array of techniques and features to help users validate data in order to ensure complete, effective, and accurate analysis. This webinar will show you some of these techniques so you can be certain you are getting the best information from your data.
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