Social Networks and Community Management Software, Hardware, Services and Research Papers

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Best Practices to Ensure High Performing Web 2.0 Applications by Keynote Systems

March 2008 - (Free Research) Web 2.0 technologies such as AJAX and Flash promise a strategic advantage and a radically different customer experience - Customer Experience 2.0.

(WEBCAST)

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Web 2.0 Applications: Measurement Challenges and How to Address Them by Keynote Systems

February 2008 - (Free Research) The Internet and the Web continue to evolve, delivering new customer experiences and increased application utility. The label - Web 2.0 - signifies the newest and best examples of this evolutionary process.

(WHITE PAPER)

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e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration by InQuira Inc

October 2008 - (Free Research) This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.

(WHITE PAPER)

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The Social Enterprise: Using Social Enterprise Applications to Enable the Next Wave of Knowledge Worker Productivity by Oracle Corporation

October 2008 - (Free Research) Enterprise social applications are the next generation of collaboration and productivity tools, capturing the interpersonal knowledge of workers and the implicit connections among people, systems, and data.

(WHITE PAPER)

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Podcast: Learn How to Optimize Your Campus Network for High-Quality Video by Cisco Systems, Inc.

October 2008 - (Free Research) In this podcast Kumar Srikantan Senior Director of Cisco's Campus discusses best practices to guide IT leaders to prepare their networks in support of IP video services.

(PODCAST)

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The Gilbane Group Research Report: Social Media & Collaboration Trends - 2008 by EMC Corporation

August 2008 - (Free Research) Read this report to learn more about key industry tends for collaboration and social media, the best practices driving this emerging market segment, and how to identify the principle players in this market.

(WHITE PAPER)

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The High Performance Information Workplace: How Social Computing, Team Collaboration and Enterprise Content Management Drives Competitive Advantage by EMC Corporation

August 2008 - (Free Research) Download this white paper to learn about a solution that allows businesses to be able to continuously access, capture, maintain and reuse the key information that improves business performance and creates a sustainable competitive advantage.

(WHITE PAPER)

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Mindtouch Deki v8.08 by MindTouch

October 2008 - (Free Research) Learn how your enterprise can improve productivity with wiki collaboration; build gorgeous and engaging community portals; and create and collaborate around dashboards, dynamic reports, and mashups with social enterprise collaboration.

(DEMO)

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